To Submit a New Ticket for the First Time:


  • In order to receive support, it is necessary to verify your order. Please provide your theme order ID or attach a copy of the invoice. 
  • Additionally, kindly share your store's Admin/Back office and FTP details, so that our technical experts can efficiently address your ticket.


Admin Details:

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Login URL: ??

Email: ??

Password: ??

FTP Details:

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Host-name: ??

Username: ??

Password: ??

Port: ??

Or simply share your store login details using the following format:

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Login URL: ??

Email: ??

Password: ??


To create a new ticket for the first time, please visit: https://templatetrip.freshdesk.com/support/tickets/new



Please make sure to fill in the placeholders (??) with the actual information.