To Submit a New Ticket, First time?
- You must have to verify your order first to get support, So if possible kindly please mention your theme order-id or attached an invoice copy.
- Also, share your store Admin/Back office and FTP details, so our technical expert's team can able to start to work on your ticket easily!
Admin Details
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Login URL: ??
Email: ??
Password: ??
FTP Details
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Host-name: ??
Username: ??
Password: ??
Port: ??
- For your order verification, Could you please send your theme Purchase Code, you can get it from, https://images.templatetrip.com/envato/themeforest-purchase-code.gif
- For Shopify, Simply invite us to access your store admin with the email: shopify@templatetrip.com (https://help.shopify.com/en/manual/your-account/staff-accounts/create-staff-accounts)
- Or simply share your store login details with the below format!
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Login URL: ??
Email: ??
Password: ??
To create a new ticket, For the first time contact: https://templatetrip.freshdesk.com/support/tickets/new