To Submit a New Ticket for the First Time:
- In order to receive support, it is necessary to verify your order. Please provide your theme order ID or attach a copy of the invoice.
- Additionally, kindly share your store's Admin/Back office and FTP details, so that our technical experts can efficiently address your ticket.
Admin Details:
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Login URL: ??
Email: ??
Password: ??
FTP Details:
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Host-name: ??
Username: ??
Password: ??
Port: ??
- For order verification, please send your theme Purchase Code. You can find it here.
- For Shopify, you can either invite us to access your store admin using the email address shopify@templatetrip.com (https://help.shopify.com/en/manual/your-account/staff-accounts/create-staff-accounts),
Or simply share your store login details using the following format:
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Login URL: ??
Email: ??
Password: ??
To create a new ticket for the first time, please visit: https://templatetrip.freshdesk.com/support/tickets/new
Please make sure to fill in the placeholders (??) with the actual information.